Telemedicine for Primary Care

As telemedicine continues to emerge and grow in healthcare, many family doctors and primary care providers are looking at this as a way to provide both patient satisfaction and increase continuity of care. It’s no secret that Primary Care practices spend a sufficient amount of time following up with patients after they’ve left the office. Now, asking patients to return to the office for a simple follow-up visit is a thing of the past. For any appointments that don’t require a physical examination, telemedicine can be used, and that is where Medici’s secure messaging, call, and video platform can help.

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Telemedicine services provided by PCPs


Medication Management

Patients no longer need to have an in-person office visit to manage most of their medications. From birth control to antibiotics or antidepressants, telemedicine visits are an ideal solution for adjusting patient medications. It’s more efficient for both patients and providers without sacrificing physician compensation.


Lab Results and Screenings

Providers order multiple lab tests and screenings each day. For abnormal lab results, secure messaging and video allows PCPs to discuss results with their patients without losing money on follow-up phone calls.


Provide Ongoing Care

For patients suffering from chronic conditions like diabetes, hypertension, or heart disease, telehealth helps keep patients better engaged in their care. PCPs are able to monitor symptom progression, adjust medications, and modify treatment plans without asking patients to return to the office.

Clinical use cases for Primary Care Providers using telehealth

  • Chronic Condition Management
  • Wellness exam follow-up
  • Minor urgent care

Chronic Condition Management

Chronic condition patients often require multiple physician office visits each year. These are patients who have regimented treatment plans that are frequently adjusted and must be closely monitored by an existing provider. For patients with chronic conditions, the ability to securely message their primary care physician helps them remain consistent with their treatment plan. Using telemedicine can provide assisting medication adjustments, monitoring of side effects, lab/imaging result reviews, and overall treatment plan management. Primary care providers can also use telemedicine to share files applicable to a patient’s treatment plan so they can follow them easily.

Chronic conditions commonly managed through telemedicine for primary care include:

  • Diabetes
  • Hypertension 
  • Coronary Artery Disease
  • Cardiac Arrythmia
  • End Stage Renal Disease
  • Hepatitis
  • Asthma / COPD
  • Obesity
  • Oncologic co-morbidities
  • Neurodegenerative diseases

Wellness exam follow-up

Patients who receive yearly wellness exams are prime candidates for follow-ups over telemedicine. While the wellness exam itself requires a head-to-toe physical exam, following up on blood work and other screenings is ideal for a virtual telemedicine visit. These virtual visits also give physicians the opportunity to discuss how the patient can make smart lifestyle decisions in order to improve overall health.

Common wellness screenings ideal for telemedicine follow-up include:

  • Colonoscopy / sigmoidoscopy results
  • Cholesterol levels
  • STD testing
  • CBC results
  • Blood glucose levels
  • Liver function testing
  • Pap smear results
  • Blood electrolytes

Minor urgent care

Patients with a broad range of minor urgent care issues are increasingly turning to telemedicine for convenient access to healthcare providers from home. Medici enables these patients to receive care from their existing providers, ensuring full access to their medical records and providing continuity that is not possible with urgent care centers and on-demand telehealth services.

Common urgent care issues evaluated over telemedicine include:

  • Cold and flu
  • Allergies
  • Sinus/Ear infections
  • Sore throat
  • UTIs
  • Diarrhea and vomiting

The benefits of telemedicine for your patients

Easy access to care drives engagement

Frequent missed appointments and failure to adhere to treatment plans are among a few things that hurt the long-term health of patients. By making access to care less of a burden, patients become more engaged in their treatment plans. This has long-term benefits for patients, their families, and the healthcare system as a whole.

Staying out of the waiting room

Waiting rooms are the last place any patient wants to be, especially if they are surrounded by others who may be contagious. They’ll appreciate the option to connect with you virtually from their home or office.

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FAQs about telemedicine in Primary Care

Is telemedicine HIPAA-compliant?
Not only is telemedicine software safe, secure and HIPAA-compliant, it’s required to be! The same requirements for patient privacy and confidentiality that apply for in-person visits apply to visits conducted virtually. The provider has the identical responsibility to protect patient information. The storage of electronic files, video, and images needs to be approached with the same caution as one would take with physical documents.
How do I begin using telemedicine?
You can begin telemedicine for primary care without purchasing any new hardware. Services like Medici allow providers and patients to connect virtually through the app for smartphones and web.
Will my patients feel they’re receiving the same quality of care via telemedicine as they do in-person?
Often, patients delay or put off treatment due to the inconvenience of travel, time off work, child care and more. Telemedicine allows you to provide the same quality care as you normally would to patients and they will be happier for the added convenience.
How do I prescribe medications?
After entering your credentials, Medici allows you to securely prescribe medications during or immediately following a patient consultation to your patient’s preferred pharmacy.

The best telemedicine software for Primary Care Providers

Our handy buyers guide for telemedicine solutions


Fully HIPAA compliant

All telehealth software must be secure and HIPAA-compliant, because sensitive patient information is being exchanged. Software like Skype and FaceTime, for example, are not HIPAA-compliant and should never be used for patient encounters.


Appointment records

Simply for record keeping and on the off-chance you are audited, select telemedicine software that provides a thread of every interaction (including secure messages sent between provider and patient). This audit trail, combined with any thorough clinical documentation that can be exported to your EHR, is a telemedicine best practice.


Seamless EHR integration

Any telemedicine software should fit seamlessly into your existing practice workflow. The best way to ensure this is to select a product that integrates directly with your electronic health record system with the ability to import your existing patient list.


Legal and malpractice support

Telemedicine is heavily regulated. And these regulations vary state by state and are changing rapidly. In order to adhere to these laws and industry best practices, it’s important to find a telemedicine platform that offers comprehensive legal and regulatory support, and even malpractice insurance.

See how telemedicine is transforming Primary Care

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