Telemedicine for Veterinarians

As telemedicine continues to emerge and grow in the veterinary space, many veterinarians are looking at virtual care as a way to provide both client satisfaction and increase continuity of care. It’s no secret that veterinarian clinics spend a sufficient amount of time following up with clients after they’ve left the office. Now, asking clients to bring their pet for a simple follow-up visit is a thing of the past. For any appointments that don’t require a physical examination, telemedicine can be used, and that is where Medici’s secure messaging, call, and video platform can help.

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Telemedicine services provided by Veterinarians


Basic Triage

Veterinarians and office staff can use Medici to triage any issues their clients may have. By using Medici to triage, you can help your clients understand whether their issues are urgent and need emergency care, require an in-office appointment, or can be handled remotely over telemedicine.  


Behavioral Monitoring


Postoperative Care

After many common surgeries including a spay or neuter, follow-up consultations are key to promote healing and recovery. Veterinarians are able to monitor any post op abnormalities and modify treatment plans if needed without asking clients to bring pets back into the clinic. 

Clinical use cases for Veterinarians using telemedicine

  • Dermatologic Concerns
  • Postoperative Follow-Ups
  • Digestive Disorders
  • After-Hours Care

Dermatologic Concerns

One of the most common reasons pets need veterinary attention is skin allergies or lesions. Handling dermatologic concerns over telemedicine is one of the best use cases for telemedicine. Some issues currently treated virtually include:

  • Itching
  • Hair loss
  • Mass/lumps
  • Laceration
  • Fleas/ticks


Postoperative Follow-Ups

Monitoring incision sites post surgery is crucial for any veterinary follow-up care and is critical for successful outcomes. Along with viewing incision sites over photo, video, or live call, monitoring the animal's gait and overall mobility, and seeing their general demeanor is imperative. 

Digestive Disorders

Sometimes digestive disorders can begin by common symptoms in pets and are crucial for a Veterinarian to be aware of for any larger issues. Some examples of symptoms that can be discussed via telemedicine include:

  • Diarrhea
  • Constipation
  • Drooling
  • Vomiting
  • Loss of appetite
  • Bleeding
  • Abdominal pain

After-Hours Care

More often than not, clients want and expect 24/7 access to their veterinarian or access to emergency clinics. In some cases, access to after-hours care for a client means leaving a message and waiting for the veterinarian to call them back. Telehealth apps can help meet client expectations and patient needs while also allowing veterinarians to manage their work-life balance.

The benefits of telemedicine for your patients

Easy access to care drives engagement

Delaying veterinary visits and failure to adhere to treatment plans are among a few things that hurt the long-term health of many pets. By making access to care less of a burden, clients become more engaged in their animals' treatment plans. Veterinary telemedicine has long-term benefits for patients, clients, and the veterinary landscape as a whole.

Decrease anxiety and increase satisfaction

It is no surprise that clients may experience anxiety if they do not have immediate access to veterinary care. Clients who have access to their veterinarians via telemedicine can help ease the anxiety pet owners have, while helping to build their trust in their veterinarian. Patients are willing to pay for veterinary telemedicine and are actually very thankful for any services rendered virtually. 

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FAQs about telemedicine for Veterinarians

Is telemedicine VCPR-compliant?
Veterinarians often ask us if it’s legal to offer telehealth in their practice. The short answer is ‘yes’ if you are offering virtual care with a valid VCPR in place. The AVMA recommends and many states require that a VCPR already exists before a vet can diagnose, treat or prescribe medicine for a patient using telehealth. If no VCPR is in place, a veterinarian is allowed to offer general advice (not specific to the animal) or triage services using telemedicine.
How do I begin using telemedicine?
You can begin veterinary telemedicine without purchasing any new hardware. Services like Medici allow providers and patients to connect virtually through the app for smartphones and web.
Will my clients feel they’re receiving the same quality of care via telemedicine as they do in-person?
Often, clients delay or put off treatment for pets due to the inconvenience of travel, time off work, child care and more. Telemedicine allows you to provide the same quality care as you normally would to patients and your clients will be happier for the added convenience.

The best telemedicine software for Veterinarians

Our handy buyers guide for telemedicine solutions


Fully VCPR compliant

All telehealth software for veterinarians must be secure and VCPR-compliant, because sensitive patient information is being exchanged. Software like Skype and FaceTime, for example, are not secure and should never be used for patient encounters.


Increased revenue

There is often a myth that clients are not willing to pay for veterinary telemedicine. They are in fact if free telemedicine is offered with veterinary technicians and second and the cost of telemedicine is less than an in-clinic exam.  Clients appreciate the lower cost and convenience of telemedicine. 


Seamless record integration

Any telemedicine software should fit seamlessly into your existing practice workflow. The best way to ensure this is to select a product that integrates directly with your medical record system with the ability to import your existing patient list.


Legal and malpractice support

Telemedicine is heavily regulated. And these regulations vary state by state and are changing rapidly. In order to adhere to these laws and industry best practices, it’s important to find a telemedicine platform that offers comprehensive legal and regulatory support, and even malpractice insurance.

See how telemedicine is transforming Veterinary Care

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